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Terms And Conditions

It is important that you read all of the information listed below.

These Terms and Conditions govern your use of the Site and the Gifts& Service.


All prices on Gifts& are listed in Singapore dollars (SGD).


We accept Visa, MasterCard, etc.

You can send your credit / debit card details to us via phone or fax or online. Orders and payment must be received in full not later than the ordering deadlines as shown clearly throughout the catalogue.

You can make payments online in Singapore Dollars (SGD). Once you have chosen the card type you are using you will be routed to the payment page. It is illegal to purchase online using another persons credit / debit card therefore you must be the authorised user of the card you are using.

Cardholder Details - Please Note: at this stage the address box will have been filled in by the automatic catalogue system. If the address you entered into the invoice address at the start of your order is NOT the cardholder address as held by the bank for that card you MUST over-write this section with the correct details.

If you are unsure about the cardholder address held by your bank you must check with your bank before making the purchase.

If we are notified of problems with the cardholder address or other payment problems it may be necessary to cancel your order. We will notify you by e-mail or phone if we need to cancel an order for this reason.

Once your payment has been authorised by the bank your order details will be sent to us. Neither placement of an order, the confirmation e-mail of placement of an order, nor the authorisation of payment of an order constitutes acceptance of an order. Orders, once received are accepted or rejected. We will notify you by e-mail if we reject or cancel an order, giving the reasons why and notification of any charges incurred.

Acceptance of Your Order

Once you have placed your order you will be sent an auto-response e-mail from our shopping system. This simply confirms our system is aware of your order and does not establish a contract. Once we are able to check and authorise your order we will send you an "Order Acceptance" e-mail. This will confirm our acceptance of your order and the intended date of delivery. Occasionally, due to short lead times and / or during busy periods, this e-mail may come to you after delivery has been effected. The sending of this e-mail to you does not necessarily mean that we will not encounter problems with your order at a later stage. Any problems will be notified to you by e-mail, and usually require an urgent response to resolve the issue.

Confirmation of Delivery

If you have requested and paid for 'Confirmation of Delivery' this will be sent to you by e-mail, once the POD (Proof of Delivery) comes to us from our deliverymen.

Amending Your Order

If you would like to amend any details of your order you must notify us as soon as you possibly can. Usually phone is the fastest way of contacting us. We will accommodate your wishes wherever possible.

If the order has already been processed amendments may carry extra charges. It may not always be possible to make the changes you request, especially if the order is for imminent delivery and has been processed and / or made.

Cancelling Your Order

If you would like to cancel your order you must notify us via phone or email as soon as you possibly can and not later than 24 hours in advance of the delivery date. Cancellations made after this time may incur charges up to 20% the value of your order. Please call us at 6552 4600 to make the cancellation.


Should you need to cancel your order, money will be refunded less a $20 administrative fee, ONLY IF notice is received by Gifts&, 24 hours prior to the scheduled delivery date. Cancellations received with less than 24 hours notice will be charged at 30% of the total order value. We are unable to cancel orders that are already prepared and are with our courier for delivery. Refunds will be given at the discretion of the Company Management.

Hassle-free Return Guarantee

Shop with confidence! At, if you are dissatisfied with our product that you receive, or you have ordered a wrong product or color and need to exchange, Gifts& will either replace the product or exchange the product or give you a full refund as long as the product is returned in its original and resalable condition. Gifts& will not entertain such issue after 48 hrs on receipt of goods. There will be a $15.00 transport charges surcharge for exchange of product.

To make a return or exchange, simply call us at (65) 6552 4600 or send the item back to us at 222 Tagore Lane, TG Buiding Singapore 787603.

Recipient Not There

Should the intended recipient not be available at the delivery address given, the goods will be returned to our company. A card will be left at the delivery address to inform the recipient that a delivery has been attempted.

A signature proving delivery will constitute successful execution of the order. If an attempted delivery fails (such as the wrong address specified on the order), we reserve the right to charge additional costs to re-deliver or to deduct the shipping costs/product wastage/courier return fee from any refund if the order is subsequently cancelled.

Important Information

For redirection of orders, a surcharge of $15 will be applicable. If redirection is not made on the same day, a $30.00 delivery charge will be imposed. Should there be a cancellation of order during the redirection process, a cancellation charge of 50% the value of your order would be imposed. If the order is being delivered, there would be no cancellation allowed whatsoever.

Trademarks, Copyrights and Restrictions

All material on this site, including, but not limited to images, illustrations and audio clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by Gifts&, its related companies or by other parties that have licensed their material to Gifts&. Material on or any Web site owned, operated, licensed or controlled by Gifts& is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of Gifts&. Use of the materials on any other Web site or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of Gifts& copyrights, trademarks and other proprietary rights, and is prohibited.

The use of this website and these conditions shall be governed by and construed in accordance with the laws of Singapore. Any legal action arising out of its use shall be brought and enforced under the laws of Singapore. By using this site, you agree to submit to the jurisdiction of the courts of Singapore and any legal action pursued by you shall be within the exclusive jurisdiction of the courts of Singapore

Terms & Conditions Check Box

We have endeavored throughout this site to make the process of ordering Floral Accessories Products as problem free as possible, by means of our advice, information and terms and conditions. Therefore we have introduced a mandatory section to the order form which asks you to confirm, by way of checking the box, that you have read, understand and agree with our Information and Terms & Conditions. If you choose not to check this box the order system will not allow you to continue with the order process.


Gifts& does not warrant that the functions contained in the website will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. This site and the information, names, images, pictures, logos and icons regarding or relating to Gifts& and its products and services (or to third party products and services), is provided "as is" and on an "is available” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.